Responsible Gaming

The services provided through the website betway.bg are provided by GMBS Limited, a company incorporated under the laws of Malta with registration number C95493 (hereinafter referred to as “Betway”)

Betway strongly advocates that its customers bet on sports and play casino games for entertainment purposes only ensuring to remain within their means. There is, however, a small percentage of customers who may lose control when they engage with betting online. In order to prevent this, please bear the below in mind when placing a bet or playing casino games.

Betting/gambling responsibly:

  • Betting/gambling should be for entertainment purposes only and should not be seen as a means to making money.
  • Keep track of the amount of money you spend and only gamble what you can afford to lose. Do not chase your losses.
  • Keep track of the amount of time you spend betting/gambling.

Responsible gaming policy

While most people gamble for social enjoyment, Betway acknowledges that gambling can lead to problems and potentially harm certain individuals. These problems can range from over-spending to a pathological gambling addiction. Betway is committed to creating a responsible gaming environment by implementing and maintaining responsible gaming requirements for the benefit of both customers and staff.

Self-assessment test

Why not try our quick self-assessment test? The self-assessment is a quick barometer of how healthy your betting habits are. If you have ever been worried about gaming problems or are just curious to check the results, please complete this questionnaire. Once complete, please hit the 'Submit' button and your results will appear within seconds.

Deposit limits

One of the most effective ways to control your betting/gambling is by limiting how much we allow you to deposit. You can set weekly limits through your My Account page. If you request a lower limit it will take effect immediately. However, any request to increase or remove your limit will only take effect after 48 hours.

Assistance for problem betting or gambling

Should you require any assistance or advice on problem betting or gambling, please contact one of the help lines listed below.

Betting/gambling assistance helplines:

You may also visit the official website of the Bulgarian Ministry of Health on gambling addiction at: http://www.mh.government.bg/bg/informaciya-za-grazhdani/zdravosloven-nachin-na-zhivot/zavisimosti/hazart-i-hazartna-zavisimost/
 
As well as, one of the following websites:

Customer protection measures

Betway is committed to assisting you in to enjoy your time with us responsibly. There are several options available to assist you, including reducing your deposit limits to restrict your spending, or self-exclusion from Betway website for a limited period. Please contact our Customer Care Centre for more information and any assistance that you may require.

Procedures for time-out and self-exclusion provided by Betway

Customers can opt to time-out or self-exclude themselves from Betway website for a predefined or an indefinite period of time. Betway offers multiple time-out and self-exclusion periods to assist customers responsibly manage their betting/gambling habits more effectively.

Time-out periods:

  • 1 day
  • 2 days
  • 7 days
  • 14 days
  • 30 days

Self-exclusion periods

  • 3 months
  • 6 months
  • 12 months
  • 24 months
  • 36 months

Please be aware that customers who have opted for time out or self-exclusion will not receive any promotional correspondence during the period of their time out or self-exclusion.

How to request a time out/self-exclusion

  • All exclusion requests can also be sent to customer service in writing (via email).
  • Please direct your request to our Customer Care Centre via email at [email protected] any time, day or night, for immediate assistance.
  • Once your request has been received (in writing), your preferred self-exclusion period will commence immediately.

Betway endeavours to respond to all e-mail queries within:

  • 12 hours Monday to Friday
  • 24 hours Saturday and Sunday

Statutory procedures for self-exclusion

Please be informed that under the Bulgarian Gambling Act the National Revenue Agency maintains a national registry for self-exclusion where any person may request to be registered with a self-exclusion request for unlimited or a limited period of time (not less than 2 years). Once you have registered with that registry and until you remain registered you will not be able to bet on sports and play casino games with Betway (or any other licensed operator in Bulgaria) and we will also take all reasonable steps to ensure you do not receive any promotional material during the time you remain registered with the registry. For more information on the procedures for registration, please refer to the website of the National Revenue Agency at https://nra.bg.

Protection of minors and filtering options

Please note that the minimum age of a customer able to register and bet at Betway is 18 years. We are not in any way promoting the use of our casino to children. We wholeheartedly discourage as well as monitor persons who are under the age of 18 from playing or attempting to play and bet money at Betway.
 
However, we do acknowledge that internet usage is readily available in many households and as a result, it is up to both gaming companies and parents/guardians to work together to ensure the protection of children from underage gaming.
 
The safety of your child(ren) can be further assisted with the installation of software filters which restrict minors from visiting certain websites and opening certain programmes.
 
For more information please visit the following sites:

http://www.cyberpatrol.com
http://www.gamblock.com
http://www.netnanny.com

 

Responsible Gaming Last Updated: 7 October 2020 at 1:17 pm